Table of Contents

• The Executive Play (No consultant required)

• The Radar (Fast scan)

• Use-Case of the Week (Business function spotlight)

  • The Bottom Line

Health care is the first big win for AI in 2026

What happened

• OpenAI shared ChatGPT Health. It can connect to health info and give safer, clearer answers.

• Anthropic shared Claude for Healthcare. It has tools for doctors, clinics, and insurers.

Why it matters

• Hospitals and plans now want proof: safe with patient data, clear logs, and who did what.

• Many teams will use more than one AI so they are not stuck with one vendor.

• If you show strong privacy and safety, buyers trust you faster.

Impact in numbers

• Goal: 0 patient-data incidents; replies in ≤2 seconds.

• Aim to start a pilot in 30 days.

Meeting line

• “What one health task can we test in 30 days with full logging?”

Who owns it + budget

• Product + Clinical Ops run the flow. Privacy/CISO set rules.

• Start with $25–50k for a small test.

Decision: Adopt (pilot)
Time horizon: Now → Next Quarter

The Executive Play (No consultant required)

Action (30–60 min)

• Pick one job: patient education, benefits Q&A, or coding help.

• Write simple rules: what to hide, when to ask a person for help, how to log everything.

Success signal (7 days)

• An internal demo that answers fast (≤2s), keeps a transcript, and shows a clear yes/no path for patient data.

The Radar (Fast scan)

1. OpenAI money plan: $8 ChatGPT Go + ads. Check your prices and privacy notes.

2. Claude Cowork (early test): an agent that works with files. Make permission and change logs before trying it.

3. DeepSeek “Engram”: new way to use less memory. Wait for real benchmarks before you buy gear.

4. Robots at work: focus is on uptime and real jobs (not show tricks). Ask vendors for service and repair terms.

5. Rules keep growing: health + ads means clear consent and records. Update your policies.

Use-Case of the Week (Business function spotlight)

Function / use-case / payoff / effort

• Member Services / benefits & claims Q&A / –20–30% handle time, better CSAT / Medium effort.

Inputs needed

• Help-center links, 50 sample chats (no names), rules to hide PHI/PII, when to handoff to a human, and a logging template.

The Bottom Line

Pick one small, safe health task and ship a pilot now. Measure speed, safety, and savings.

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